Complaints Procedure

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Old Street Dental Practice operates a complaints procedure as part of the NHS system which meets with the national criteria.

Our aim is to provide you with the highest possible level of service.

Should you wish to make a complaint, and then please speak with the reception staff that will be able to advise you as to what to do next. However, you can follow the information below in order to have your complaint dealt with promptly.

How to complain

We hope that most complaints can be dealt with simply as soon as they are brought to our attention. If this is not possible then the next step will be to put your compliant in writing addressed to – Natalia Rachkovska-Radu. Alternatively, you can ask for an appointment with Natalia Rachkovska-Radu to discuss your concerns. All complaints will be handled considerately and in the strictest confidence.

Please see our Complaints policy available here.

Our aim

We will acknowledge your complaint within two working days and aim to respond to your complaint within ten working days.

We aim to;

  • Investigate; find out what happened and what went wrong
  • Make it possible for you to discuss the issue with those concerned
  • Endeavour that you receive an apology where appropriate
  • Identify what we can do to prevent the same problem recurring

Complaining to the health authority

If you still feel unsatisfied after following our inhouse complaint procedure, You should contact the manager;

NHS England
North East NHS London Southside
105 Victoria Street
London SW1E 6QT

Alternatively You Can Contact:

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP (Telephone: 0345 015 4033)

For Private Patients:

The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London CR9 2ER (Telephone: 08456 120 540) for complaints about private treatment

The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (Telephone: 0845 222 4141), the dentists’ regulatory body for complaints about professional misconduct